Shipping
All orders are sent using a courier service of our choice. Most items are dispatched on the next business day. Larger items over 40 kg are usually sent within two business days. For pre‑order items, we will advise you of the expected delivery timeframe.
A street address and contact phone number are required, as couriers cannot deliver to PO Boxes. Smaller items are sent with authority to leave in a safe place. If you have any special delivery instructions, please add them in the checkout comments.
Tracking details and a tax invoice will be emailed to you once your order has been dispatched. You are welcome to contact the freight company directly for an estimated delivery date.
While we do our best to ensure fast delivery, we cannot take responsibility for courier delays once your order has left our warehouse. However, we are always happy to assist if any delivery issues arise.
Delivery Options
We offer several delivery options to suit your location and the size of your order.
Local Collection Depot Delivery
For many customers—especially those ordering large or bulky items—collecting from a local depot can be more convenient and cost‑effective. Depots have forklift facilities and can safely load items onto your vehicle. They will receive your goods, notify you when they are ready for pickup, store them securely, and assist with loading.
You can view depot locations via the Big Post Depot Network.
Courier Delivery to Your Door
Most products can be delivered to almost any address in Australia (see Delivery to remote areas).
- Items up to 40 kg — No special handling required. These are sent with authority to leave, so you do not need to be home.
- Items over 40 kg — These require a tail‑lift truck for unloading, and someone must be available to sign for the delivery.
Delivery to a Local Business
You may choose to have your order delivered to a local business in your town. To qualify, the business must be open during normal business hours and have a forklift or loading dock for heavy items. Home‑based businesses, unattended premises, or out‑of‑town locations cannot use this option.
Delivery to Remote Areas
If couriers do not normally deliver to your address, ours will be the same. In these cases, we recommend choosing delivery to a local depot. If you are unsure, please contact us and we will confirm the best option.
Pickup From Our Warehouse
You are welcome to pick up your order from our warehouse on Monday, Wednesday, or Friday. All pickups are by appointment only. Please call us on 1300 083 238 to arrange a time and confirm stock availability.
If you are unsure which delivery option suits you best, please contact us before placing your order and we will provide a custom quote.